Terms and Conditions
1. Purpose of this document
This document sets out the terms under which you may use the isahar.io site and the general framework for working with Isahar Systems, a company headquartered in Târgu Neamț, Romania. We sign a separate contract for each project; where that contract says otherwise, the contract takes priority over this text.
2. Using the site
The site can be browsed freely. By using it, you accept these terms. We ask that you not attempt unauthorized access to systems, not scrape its content automatically, and not send unsolicited commercial messages through the form. Published information is general in nature and does not constitute a firm offer; availability, timelines and prices are confirmed only in writing, through a named proposal.
3. Our services
Our services are intended for businesses and professionals. Where a project depends on third-party systems or providers, their availability and limitations cannot be attributed to us.
4. Proposals and contracting
The first conversation is free and creates no obligation for either party. The proposal you receive covers the scope, stages, price and timeline, and is valid for 30 days from issue. The collaboration begins once you accept the proposal in writing and, where applicable, once the deposit is paid. Scope changes that come up along the way are estimated separately and accepted in writing before being carried out.
5. Pricing and payment
6. Mutual obligations
7. Intellectual property
Once payment is made in full, rights to the code and materials built specifically for your project transfer to you. We retain ownership of our own tools, internal libraries and generic components built beforehand, for which you receive a perpetual, non-exclusive license to use within your project. Open-source components remain under their original licenses, listed at handover. We reserve the right to mention the collaboration in our portfolio, using public information; if you'd rather we didn't, tell us and we won't.
8. Warranty and maintenance
We fix, free of charge, for 90 days after handover, functional defects reported against the agreed specification. The warranty doesn't cover changes made by third parties, changed requirements, new features, or issues caused by external systems. Maintenance, monitoring and further development are contracted separately, with response times set out in that agreement.
9. Limitation of liability
We're liable for proven direct damages, up to the total amount invoiced for the project in question. We're not liable for lost profits, data loss where we weren't designated as responsible for backups, third-party provider outages, or the consequences of decisions made against our written recommendations. No clause limits liability in case of intent or gross negligence.
10. Ending the collaboration
Either party may end the collaboration with 30 days' written notice. Work performed up to the end date is paid for, and we hand over the code and materials produced up to that point. In case of a serious breach of obligations, the collaboration may end immediately, after a notice that goes unanswered for 10 days.
11. Disputes
We commit to first attempting an amicable resolution, within 30 days of notice. If that fails, jurisdiction lies with the Romanian courts at our registered office, under Romanian law. For clients in other EU member states, we can agree on a different jurisdiction in the contract.
12. Final provisions
We may update this document; the version that applies to a project is the one in force when the proposal was accepted. If a clause becomes unenforceable, the rest remains valid. Personal data processing is described in our Privacy Policy. For any questions, write to us at salut@isahar.io.